Privacy Policy

This Privacy Policy describes how Willow Creek Trading Post collects, uses, and discloses your personal information when you visit or make a purchase from our site or use this service. By using our online platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information in connection with your use of our service. This may include:

• Information you provide to us: When you place an order, create an account, subscribe to newsletters, participate in surveys, or contact us, you may provide personal details such as your name, shipping address, billing address, email address, phone number, payment information, and other information you choose to share.
• Information collected automatically: When you access and use our site, we may automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other technical information. This information is collected through cookies and similar tracking technologies.
• Information from third parties: We may receive information about you from third parties, such as payment processors, shipping carriers, or marketing partners, in connection with the services they provide to us.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our services: To process your orders, manage your account, provide customer support, and fulfill your requests. This includes processing payments, arranging for shipping, and handling returns.
• Improving our site and services: To understand how our users interact with our online platform, analyze trends, track usage, and improve the functionality and content of our site.
• Communicating with you: To send you order confirmations, shipping notifications, updates about our services, and respond to your inquiries. With your consent, we may also send you marketing communications about new products, special offers, and promotions.
• Personalizing your experience: To tailor the content and offers displayed on our site to your interests and preferences.
• Ensuring security and preventing fraud: To detect and prevent fraudulent transactions, protect the security and integrity of our online platform, and comply with legal obligations.
• Complying with legal obligations: To meet legal and regulatory requirements, respond to lawful requests from public authorities, and protect our legal rights.

Legal Basis for Processing

We process your personal information based on several legal grounds:

• Performance of a contract: We process information necessary to fulfill the contract we have with you, such as processing and shipping your orders.
• Your consent: We may process certain information based on your explicit consent, such as for sending marketing communications. You can withdraw your consent at any time.
• Legitimate interests: We process information based on our legitimate business interests, such as improving our services, preventing fraud, and understanding how our site is used, provided these interests are not overridden by your data protection rights.
• Legal obligations: We process information when necessary to comply with applicable laws and regulations.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These third parties have access to personal information only as needed to perform their services and are required to protect the information.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, we may share your information.
• With Your Consent: We may share your information with other third parties when we have your consent to do so.

Your Rights

You have certain rights regarding your personal information, subject to applicable law. These rights may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of your personal information.
• The right to restrict the processing of your personal information.
• The right to receive your personal information in a structured, commonly used, and machine-readable format (data portability).
• The right to object to the processing of your personal information in certain circumstances.
• The right to withdraw your consent at any time where we rely on your consent for processing.
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. When transferring data internationally, we take steps to ensure your information is protected in accordance with this privacy policy and applicable laws, such as using standard contractual clauses or relying on other legal transfer mechanisms.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at: